Your information

When you reserve

We save your email address, chosen plan and reservation time to manage invitations. We collect no card details. We keep an uninvited reservation for 24 months from its last activity, or 90 days after it is marked declined. Our team reviews and removes records by hand; nothing is deleted automatically. Notes about you go with your reservation.

Access, correction and removal

Write to booking@wellim.com to request access, correction or removal. We verify the request and remove the reservation, its notes and our private invitation copy as soon as it is verified, within 30 days of the request. The membership service keeps its record of who was cleared and through which invitation while that person is a member.

Mail and backups

Mail to booking@wellim.com or our other addresses stays on the mail server until our team removes it there. The building can only read those messages. Haneen removes copies already forwarded to his own mailbox. Removed information may remain in site and mail backups for up to 7 days.

When you sign in or search

Member access uses HERE’s sign-in service and a secure sign-in session cookie. The sign-in service handles your account; Wellim passes your sign-in token to its hotel search service to check access. Your destination, dates and adult count are sent to that service to find stays.

Cookies and logs

Our public pages use no analytics, advertising or third-party scripts. The reservation form sets no cookie. Our server logs the request method, page path, response status and time, without form contents or query strings. The web edge may also keep access logs with connection and request details, including IP addresses, for service operation and security.